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CWIC service

Location: Musselburgh Primary Care Centre

Operating hours: 8.30am-5pm If you’re assessed by the CWIC team and you’re going to collect a prescription they’ve arranged for you, please collect it before 5pm. The Riverside team unfortunately can’t help after this time with prescriptions arranged by the CWIC team.

The Care When It Counts (CWIC) service is based in Musselburgh Primary Care Centre, right next door to the Practice. CWIC is a service that’s run by the East Lothian Health & Social Care Partnership – or ELHSCP.

The CWIC team consists of nurse practitioners, advanced nurse practitioners, physician associates and GPs who provide same-day assessment, diagnosis and treatment for patients from four GP Practices in East Lothian. This is part of the Scottish Government’s work to give GP Practices time to spend with the patients who need it most.

The CWIC team can assess, diagnose and treat a wide range of new health concerns, or flare-ups of existing conditions. They can prescribe medications if you need them, and arrange tests and referrals.

How do I book an appointment with the CWIC team?

Appointments with the CWIC team are booked by calling your GP Practice.

If you call us about a new health concern (or an acute flare-up of an existing condition) which you think needs attention that day, your care may be provided by the CWIC service. Our Reception team will let you know if this is the case for you. From this point, the CWIC team become solely responsible for your care.

We often have appointments with the CWIC team through to the early afternoon each day – so if you have a problem which the CWIC team could help with, you can call us later when our phoneline is quieter to book an appointment with them.

The CWIC team will assess you over the phone, and if needed then offer you a face-to-face appointment at the Musselburgh Primary Care Centre, next door to Riverside. They’ll agree an appropriate action plan with you, which might include a prescription, referral to hospital or other secondary care, or arranging further tests.

CWIC works collaboratively with health professionals at the Practice. We can view the notes from your consultation with the CWIC team and discuss your care with them if needed. The CWIC team also work closely with advanced physiotherapy practitioners, mental health nurses and mental health occupational therapists.

What can the CWIC team help (and not help) with?

The CWIC team can see patients aged 12 years and over, with most new symptoms or acute flare-ups of existing conditions.

Patients with red flag or emergency symptoms; moles and skin lesions; or pregnant people up to 6 weeks after you have your baby would not be directed to the CWIC service.

Patients with mental health concerns, musculoskeletal, substance misuse, teeth and eye issues also aren’t seen in the CWIC service – nor patients with contraception, repeat prescription and sickline queries. Patients needing help with these issues should contact their GP or self-refer to the appropriate self-referral service.