The CWIC service

Operating hours: 9am-4.30pm: please be aware of this, if you need to collect your prescription from the CWIC service

The Care When It Counts (CWIC) service is based in Musselburgh Primary Care Centre, right next door to the Practice. It’s run by the East Lothian Health & Social Care Partnership and is a nurse-led service, supported at times by GPs or Physician’s Associates.

CWIC offers same-day appointments to patients at a number of GP Practices across East Lothian, who have new symptoms or flare-ups of existing conditions. Patients are referred to CWIC via calling their Practice.

If you call us about a new health concern (or a flare-up of an existing condition) which you think needs attention that day, your care may be provided by the CWIC service. From this point, the CWIC team become responsible for your care.

The CWIC team will assess you over the phone, and if needed then offer you a face-to-face appointment at the Musselburgh Primary Care Centre. They’ll agree an appropriate action plan with you, which might include a prescription, referral to hospital or other secondary care, or arranging further tests.

CWIC works collaboratively with health professionals at the Practice, discussing your care with us when necessary. They also work closely with advanced physiotherapy practitioners, mental health nurses and mental health occupational therapists.