People with different needs

We’re committed to making reasonable adjustments to help people with disabilities or different needs to access our services in a way that works for them, in line with the 2010 Equality Act.

Please make sure that any relevant information about your disability and the adjustments you need is clearly flagged on your patient record. Our Reception team can help you with this if you call or email us – it may take a short time for us to check and update your record.

We don’t use a ‘one size fits all’ approach because everyone is different. Please let us know what you need and your preferences, so we can help as best we can. If we get it wrong, let us know so we can try to fix it next time.

Some people with hearing loss prefer to have someone call us on their behalf to book an appointment for example, while others prefer to use text relay services or to email us instead. We also recognise that people might need different types of appointments. Please let us know if a face-to-face appointment or phone appointment is best for you at the time of booking – although be aware that in some cases a health professional may need to see you to assess you.

We can arrange British Sign Language (BSL) interpreters to attend your appointment with you, if this is something you’d find useful.

Sometimes there are automated processes within the Practice (for example letters being sent out asking you to call us to book an appointment) which may go out to people who can’t call us. Unfortunately, there’s no way we can prevent this with our current IT system. If this ever happens, please get in touch with us in the way that suits you best.