It’s your responsibility, as the patient, to contact the Practice to get the results of any tests ordered for you by the Practice.
This is standard procedure at all GP Practices and ensures patient safety. Please call us on 0300 790 6266 to get your test results: you may wish to contact us at one of our quieter times, such as the afternoon.
It normally takes at least one working week for test results to come back to us and for a doctor to review them. Some tests may take longer – scans for example can take around three weeks. Please try to wait for the right amount of time, before calling to check your results.
We receive hundreds of test results every week. These are returned to the Practice and a doctor needs to review each of them, before we can talk to you about them.
- If we need to speak urgently to you about test results: a doctor will make every effort to contact you as soon as possible and speak to you on the phone, however the ultimate responsibility to get your results lies with you.
- If we need to speak to you about your results but it’s not urgent: our Reception team will either call or text you to tell you, and ask you to contact the Practice to make an appointment to discuss your results at a time convenient to you. We will never send you a text if we need to see you urgently.
- If your results are normal: our Reception team can let you know this when you call, once a doctor has reviewed the results.
We’re currently in the middle of a project to review our test results processes, to make sure they’re as efficient as possible. In line with our confidentiality policy, results will only normally be released to the patient.
Tests ordered in hospital
If a health professional at a hospital orders any scans or tests for you, you should contact them (not the Practice) to find out the results.
Copies of test results
If you need a copy of your test results, please contact us by phone or email to let us know.