Riverside Medical Practice and the East Lothian Health & Social Care Partnership’s CWIC service are running a pilot project which aims to improve access for Riverside patients. It’s part of a national Healthcare Improvement Scotland programme, to improve access to primary care across Scotland.
Under the pilot project, if patients call Riverside with two certain types of issues, then patients will be booked two separate assessments:
- The CWIC team will call you back about the issue they can help with and arrange a further face-to-face appointment at CWIC if necessary – find out more about what the CWIC team can help with here
- A Riverside nurse practitioner will call you back if the second issue is around your mental health, a potential musculoskeletal issue or if you need certain types of medication review.
We hope this will help to better use the daily allocation of appointments that CWIC provide for Riverside patients, and mean more GP appointments are available at Riverside when people need to see a GP.
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