Why are the Eskbridge and Riverside Medical Practices merging?
The Riverside Medical Practice, in consultation with the East Lothian Health and Social Care Partnership (HSCP), believes that the merger provides an opportunity to provide a strong and sustainable GP Practice for circa 19,000 patients in Musselburgh.
The larger practice also provides an opportunity to expand the number of GPs, practice nurses, nurse practitioners and other specialist health professionals in our team and increase the range of services we can offer.
When will the merger officially take place?
It has been agreed with the East Lothian HSCP that the transfer of all Eskbridge patients will take place on Monday January 29, 2018.
Will the combined medical practice have a new telephone number?
Yes. The phone number will be provided in due course.
Will patients need to re-register?
No. All existing Eskbridge patients will automatically become patients of Riverside Medical Practice.
Will all staff – including GPs – be retained?
All doctors from the two medical practices will be retained, as well as the majority of clinical and administrative staff. In addition, additional doctors have been successfully recruited to further expand appointment availability and service.
Will there be any changes in patient service provision?
Patients will benefit from a larger, more stable and committed clinical team who will provide a wider range of services for patients. We will continue to work with our colleagues at NHS24 as part of our pilot programme for patients who request a same-day appointment. We will also start to work with a range of clinical colleagues (nurse practitioners, muscle and joint (musculoskeletal) specialists and mental health clinicians) in the HSCP-led Collaborative Working for Immediate Care (CWIC) service to improve access to same day care. Staff will benefit from the clear vision set out by the Riverside Partnership team to deliver safe and high quality care, at the right time, by the most suitable healthcare professional. The increased size of the team will allow greater flexibility to working patterns and we believe that these factors will aid GP recruitment and retention.
Will patients have to wait longer to get an appointment?
No, there should be no difference in the service levels currently provided for Riverside patients. If a patient requests an urgent, same-day appointment, the request will be sent to NHS 24 as part of a pilot programme Riverside is currently taking part in. Under this project, same-day requests are safely assessed (triaged) by NHS 24’s healthcare team who then offer the patient the most suitable method of care. Importantly, those who require seeing a GP continue to do so, but for some, their needs may be best met by seeing another health professional.
The call-back service is part of a large collaboration involving NHS 24’s ‘In-Hours GP Triage’ programme, East Lothian Health and Social Care Partnership and the Riverside Medical Practice. Its aims are to provide capacity within the GP practice which will enable them to increase the number of patient appointments they can offer with the Practice GPs and other healthcare professionals.
As per our normal service, there is a short wait for appointment requests for non-urgent problems.
Will all patients now have to go through the NHS 24 GP callback (triage) programme if they want to see their doctor?
No. Routine, annual health review and administrative issues will continue to be managed by the Riverside Team and booked into routine appointments when suitable. GP and nurse availability for these appointments within the practice team will increase from the current Riverside provision.
Calls for urgent or same day appointment requests will be passed to our colleagues at NHS 24, where suitable. NHS24 can either provide self care advice, direct patients to other appropriate healthcare professionals such as the community pharmacy team, or they will book an appointment at the new CWIC Service which will be located at the former Eskbridge Surgery site within the Musselburgh Primary Care Centre.
Will the name of the Practice change? If so, what will it be?
Riverside Medical Practice will remain the name of the practice and it will remain under the leadership of the current Riverside Medical Practice GP partners: Dr Cameron, Dr Urquhart, Dr Fairclough and Dr Stenke.
Will Eskbridge patients continue to see their own GP at the same location as they are currently, albeit it will now be called Riverside? Or will that facility close?
Riverside Medical Practice will remain in its current location within the Musselburgh Primary Care Centre. The Eskbridge Surgery will close and will no longer operate from its current premises. From January 29, 2018, patients will check-in at the Riverside Reception for all routine appointments. If patients are provided with a same-day appointment, they may be asked to attend an appointment at the new CWIC Service which will be located within the former Eskbridge Surgery.
What about repeat prescriptions? How will I get my repeat prescription?
A: If you have a repeat prescription that you need to order, you can order these through:
– Via the website www.theriversidepractice.co.uk
– Hand it into the front desk
– Post it to us by mail
– Use your local pharmacy to re-order
– FAX it to us on 0131 446 4063
– Email us at Clinical.firstname.lastname@example.org