Appointments and enquiries (Mon-Fri 8am-6pm) 0300 790 6266
- Call from 8am: for a GP appointment (including medication reviews) or an appointment with the CWIC team.
- Call after 11am: for everything else, including nurse appointments, blood tests, test results, prescription queries and all other enquiries.
- Out of hours Call NHS 24 on 111 when the Practice is closed
- Some types of appointment at the Practice can be booked online – find out more here
Please read the below to see if your query is one we can help with by email – if it isn’t, we unfortunately won’t be able to respond. Please be aware that it may take up to 5 days for us to respond to your email. This inbox isn’t continuously monitored.
This email address CAN’T be used
- to book or amend appointments – the exception to this is patients with issues such as hearing loss – please see below if this is the case for you.
- to ask for advice about symptoms you have
- to request a sickline – find out how to arrange a sickline here >>
- to get test results – find out how to get test results here >>
- to request prescriptions – please use our order form >>
- to register – please go to our registration page and fill in the form – you can get hard copy forms at Reception if you prefer
- to make a formal complaint – find out how to do this here >>
It CAN be used
- to cancel appointments
- by patients with an issue such as hearing loss or other different needs, if they need to book an appointment – please clearly mark ‘patient with hearing loss’ for example, in the subject line of your email
- for general enquiries about our services, or media enquiries
- to send hospital letters to us
- to follow up on prescriptions which are overdue only (click here to see expected timelines) or incorrect
- to request a GP letter, medical summary or medical records – you need to attach a letter to your email which includes your name, address, date or birth and signature.
Other health services
You can call these services direct – you don’t need to call us first. The exception to this is CTACS – please click here to see which CTACS services you can self-refer to and which need a referral first.
| CWIC mental health team (ELHSCP service) Mon – Fri 9am – 4pm | 0300 790 6292 |
| MSK team (ELHSCP service) Investigation, diagnosis and treatment for joint, muscle and bone issues. | Phoneline open Mon – Fri 9 – 11.30am Appointments available at other times 0300 369 0680 |
| NHS 24 Call 24/7 for minor injuries and A&E triage; and when the Practice is closed. | 111 |
| CTACS – Community Treatment & Care Service Community nursing team – (ELHSCP service) (Click for hours and services offered) | 0300 790 6292 |
| Midwife To book your initial booking appointment, call Centralised Booking. To contact a midwife after this, call the Community Midwife Team. | 0131 536 2009 Centralised Booking 01620 642 707 Community Midwives |
| Roodlands X-ray | 01620 642 732 |
| Outpatient department | 0131 446 4152 |
| Dental | 0131 446 4000 |
| Podiatry | 0131 536 1627 |
Community staff
| District nurses | 0131 446 4205 |
| Health visitors | 0131 446 4213 |
Feedback and complaints
We take all complaints extremely seriously. Please visit the complaints page on our website to find out how to submit a complaint. If your concern is about a local health board-run service including CTAC, CWIC, CWIC mental health or the MSK line please contact the NHS Patient Experience team.