Contact

The Practice

Appointments and enquiries (Mon-Fri 8am-6pm)
0300 790 6266

Email us
[email protected]

Please read the below to see if your query is one we can help with by email – if it isn’t, we unfortunately won’t be able to respond. Please be aware that it may take up to 5 days for us to respond to your email. This inbox isn’t continuously monitored.

This email address can’t be used
– to make or amend appointments – please call us on 0300 790 6266
– to give medical advice – please call 999 or 111 if needed
– to get test results – please call us on 0300 790 6266
– to request prescriptions – please use our order form
– to register with us – please go to our registration page
– to make a formal complaint – please use our complaints form

It can be used
– for general enquiries
– to cancel appointments
– to send hospital letters to us
– to follow up on prescriptions which are overdue (click here to see expected timelines) or incorrect
– to request a GP letter for any purpose (fees may apply)
– to request a medical summary

To request a GP letter or medical summary you need to attach a letter to your email which includes your name, address, date or birth and signature.

Call other health services direct

All services are based in Musselburgh Primary Care Centre

Mental health services Mon – Fri 9am – 4pm
01620 642 963
Physiotherapy Phoneline open Mon – Fri 9 – 11.30am
01620 642 968
Minor injuries unit & urgent care (24/7)
111
Community treatment & care team (click for hours)
01620 642 961
Midwife
0131 446 4149
Outpatient department
0131 446 4152
Dental
0131 446 4017
Podiatry
0131 536 1627

Community staff

District nurses
0131 446 4205
Health visitors
0131 446 4213

Feedback and complaints

We take all complaints seriously and we aim to resolve them with you, as quickly as possible.

We’ll be able to get back to you quicker if you send us your complaint online.

If you prefer, you can also send feedback and complaints to Helen Marsden, our Patient Engagement Manager, in writing:

Riverside Medical Practice
Musselburgh Primary Care Centre
Inveresk Road
Musselburgh
EH21 7BP

We work to NHS standards in terms of resolving complaints. We aim to acknowledge complaints and let you know the next steps we plan to take within 5 working days. We aim to resolve your complaint within this timeframe too, if we can.

If we need to ask a doctor to review your complaint, we aim to come back to you within 21 working days. We’ll let you know if this is the case for your complaint.

If you don’t feel your complaint has been resolved after these steps, please visit mygov.scot for details of who to contact.